Questions and answers
What is Kaziloop?
Kaziloop is a Kenyan marketplace where families and businesses find nannies, househelps, cooks, drivers, caregivers and other workers. Workers create profiles and employers post jobs; employers pay by M-Pesa only to unlock what they need.
How much does it cost to hire through Kaziloop?
Browsing is free. Unlocking a full profile costs KES 100, opening a chat costs KES 50 and seeing a phone number costs KES 200. There is no agency fee. You agree the salary directly with the worker.
How are workers verified?
No documents needed. Our team does up to three checks and every worker card shows which are done: Phone & photo (we call the worker and confirm the photo is really them), Interview (a short phone or video chat about their work) and References (we call 2 past employers). The profile shows when they were last checked. "Phone" on its own means the worker paid us by M-Pesa from that number and our call is still to come. We do not check police records: ask for a Certificate of Good Conduct if you need one.
How do I pay?
By M-Pesa. When you unlock a profile, chat or number, an M-Pesa prompt appears on your phone. Enter your PIN and the unlock happens as soon as the payment is confirmed.
Is it free for workers?
Workers pay a membership of KES 50 (one-time fee, yours for good) after signing up. Employers find them by job and area, and unlock their number or chat to contact them.
Can I find workers near me?
Yes. If you allow location, each profile shows how far the worker is from you and you can sort by nearest. Exact locations are never shown, only the distance.
Where does it work?
Anywhere in Kenya. Most workers are in Nairobi and other major towns. Search by area, for example Kilimani, Westlands, Kasarani, Rongai or Thika.
How do I stay safe when hiring?
Prefer workers with all three checks ticked, read the references, meet in a public place first, agree the salary and duties in writing, and never send money to a worker before they start. Report any profile that asks for money.